Populate assign_to from users in Assigned Groups

[akulshresth]

I have a scenario where based on a condition of schedule and current active users within the assigned group an RITM should be auto assigned.

Using Assignment rules, I am able to populate assigned group field, but I also need to auto assign the RITM to any of the user in the assigned group following a schedule criteria.

https://docs.servicenow.com/bundle/xanadu-service-management-for-the-enterprise/page/product/plannin... does not give a complete idea of how it needs to be done.

Can someone help?

[Animesh Das2 · Accepted solution]

Hi @akulshresth ,

I think you need to use AWA for this, please go through the below youtube video from 'ServiceNow Communty' channel which has all the detailed steps to configure the AWA for your requirement.

AWA Implementation Guide 

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Thanks, 

Animesh Das

[Ankur Bawiskar]

@akulshresth 

try the link shared for auto assignment

If my response helped please mark it correct and close the thread so that it benefits future readers.