Run Business rule logic for only one workspace?

[Kiran Kumar 76]

Hi

we have incidents created on multiple workspaces from an interaction ,and i need to run the business rule logic if an incident is created through a particular workspace

EX : we have service operations and other custom workspaces,i have to trigger the business rule logic on insert  record  created from service operations workspace and ignore other workspaces

I need to create a task for an incident if the record is created from service operations workspace only and do nothing if from other workspaces

[Maik Skoddow]

Hi @Kiran Kumar 76 

as a Business Rule runs on server side it basically has no connection to the client side. I recommend introducing a "source" field on the incident table which is filled by each workspace or application individually. That way your BR can be better designed as you can leverage the condition builder 

Maik