Run User Criteria on the basis of Session URL

[Harsh Ahuja]

Hi Community,

I am having a scenario in which I want to run User Criteria for a record producer only for Agent Workspace.

In short I want to restrict the user criteria for Portal. For that the below user criteria script is written but this is not working.

var url = gs.getProperty("glide.servlet.uri") + gs.action.getGlideURI();

var userRec = new GlideRecord("sys_user");
userRec.addEncodedQuery('location.country=INDIA^active=true');
userRec.query();
if (url.indexOf('workspace') > -1) {
if (userRec.hasNext())
answer = true;
else
answer = false;
}

Your reply will be helpful.

[Harsh Ahuja]

[Harsh Ahuja]

Hi Rahul,

Thanks for your reply over the thread, I tried your mentioned script but this is not working as expected. The record producer is visible in both Service Portal & Agent Workspace but we want to restrict it for Service Portal.

Thanks, your reply will be helpful.