SalesForce-ServiceNow Integration

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Madhurya M J
Tera Contributor

‎04-03-2024 05:23 AM

I am trying to implement Salesforce Spoke in ServiceNow to pull data from Salesforce. I am trying to setup the Spoke using Option 2 in order to implement bi-directional webhook as detailed in this documentation (https://docs.servicenow.com/bundle/washingtondc-integrate-applications/page/administer/integrationhu...). At Step: Create credential records for the Salesforce Spoke, when I click on "Get OAuth Token", I am getting the error as shown. I configured all the credentials properly including the Client ID and Client Secret. Any idea where the error could be ?

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Dr Atul G- LNG
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‎04-03-2024 05:29 AM

Hi @Madhurya M J 

 

Please check password is correct / upper case / lower case. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG
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Tera Patron

‎04-03-2024 05:29 AM

Hi @Madhurya M J 

 

Please check password is correct / upper case / lower case. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Madhurya M J
Tera Contributor
In response to Dr Atul G- LNG

‎04-03-2024 10:14 PM

All the credentials are correct including the password yet the token is not generated.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Madhurya M J

‎04-04-2024 01:04 AM

Hi @Madhurya M J 

 

Please log a Now Support case mate.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Amit Verma
Kilo Patron
Kilo Patron

‎04-04-2024 01:58 AM

Hi @Madhurya M J 

 

Are you trying to integrate this vendor instance with the Salesforce Production instance or with test instance ?

 

Thanks and Regards

Amit Verma


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