Developer

SOW UI Builder create a contact card for a custom user field on incident table

Hi,On our incident table we have the caller_id field and a u_requested_for field. In SOW in the Record Information section there is a contact card for the caller_id user. We also want to have a contact card for our u_requested_for field which is also...

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Custom fields being read only without the checkbox being selected

Hello, A clients environment was recently upgraded to Australia. I created a custom field on the sn_grc_reg_change_regulatory_feed table and when I added the field to layout it came on as read only even though the checkbox is not selected. I did read...

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Service Catalog variables do not show the recurring price in the options in the service portal.

I have a catalog item that has variables with a recurring price, the variables are both select boxes and checkboxes inside of a variable set. There are breaks but no containers. If i open the catalog item from the classic view by clicking on "try it"...

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Need Help Sending a Consolidated Email After Removing Users in Flow Designer

Hi Team,I'm working on a ServiceNow Flow Designer requirement and would appreciate some guidance on the final part of the solution.RequirementRun a scheduled flow every month.Check which members of the "Finance Group" have not been selected as an app...

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Copy attachment from interaction chat to Request

whenever agent creates any request, all the attachment should be copied from interaction chat to request (REQ/RITM).How to do this via flow designer.what can be the trigger condition and how to look up record

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Get Familiar with Agentic Workflows & AI Agent

We used to design services. Now we’re designing the thinking behind them. With ServiceNow’s AI Agentic Workflows, you're not just setting up automation, you’re training digital coworkers that can plan, reason, and get things done. This hands-...

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Support - Customer Enablement

Resolved! Employee Center Badges Color in My Request widget

Are you struggling with the color of the badges in Employee Center? Colors don't seem to match the state of the records?I bring you the solution!It seems it's a temporary issue as the widget is quite new, but SN Devs didn't seem to have had in count ...

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Relating an enhancement record to a RITM and it's not working

Hi, I need assistance, unable to link a Requested Item (RITM) to an Enhancement record in Flow Designer. The RITM reference is not being populated on the Enhancement record. I used the actual record and the sys id not sure what i am missing. Regar...

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We are Trying to Integrate ServiceNow Dev and Test with Microsoft Teams

Hi @community I am in the process of setting this up at the moment. I have already Did the Prepublished method in Dev but Now we are looking to Promote it too Test.I know that Prepublished is limited to 1:1 mapping.I would take the approach of Self C...

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Resolved! Work notes - Change assignment group log

Very simple request if someone could help me. In my current job, their ServiceNow instance doesn't capture the change on 'Assignment group' or 'Assigned to' inside tickets/tasks/request, I know this gets posted in the work notes as it did in previous...

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Transform - Coalesce field not indexed

Has anyone experienced issues ingesting vulnerability findings from Google Cloud / Google SecOps into ServiceNow Vulnerability Response (IVR), where the JSON payload appears to be accepted but fails during processing or SIR creation?We are currently ...

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[GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway (snow_adc)

HTTP codes 1xx - Hold up2xx - All good3xx - Redirection4xx - User messed up5xx - Server messed up502/503/504 - Third-party messed up This is Ezra. He was happily building a new app in his PDI when a 502 error appeared on his screen.When he saw the m...

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Learning Javascript for Servicenow in 2026

Hi everyone,I am relatively new to scripting, but my goal is to become a developer on the ServiceNow platform. I am currently looking for advice on the best learning path for JavaScript.I know Chuck Tomasi's "Learn JavaScript on the Now Platform" ser...

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Unable to update assigned to on list edit. Security prevents editing the field.

Unable to update assigned to on list edit. Security prevents editing the field. There is no list edit ACL configured.

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Unable to Remove Users from Group While Implementing Scheduled Cleanup Process

RequirementEvery month run a flow to check which group members from "Finance group" do not have an approval on the last 6 months;Users shall be removed from the group "Finance group" if the user has not been selected has an approver for the last 6 mo...

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