SC Request State.

Mayur Patil2
Tera Expert

Hello Developer,

Catalog Task :-  State is "Closed Incomplete"

MayurPatil2_0-1707288615805.png

 

Request Item : State is "Closed Complete"

MayurPatil2_1-1707288716573.png

 

So here I want to know If Catalog task is in "closed incomplete" state then after update the request item state is "closed complete" but it should show "closed incomplete" state. 

 

Please Provide information on this.

 

Thank you

Mayur

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Mayur Patil2 

 

This is OOTB and you can the flow defined or Sc_req_item table and in that please check the stages. 

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