Incident Task tab not visible in incident form

[Ramkrishna Bhat]

Hi All

After upgrading from Rome to Tokyo, Incident Task  tab is no longer visible under Incident form.

I have checked the related list configured and Incident Task->Incident  is selected, yet incident tasks tab is not visible.

I added Incident Task->Parent  in the selected box and saved, still incident tasks are not visible.

After I added Incident Task->Universal Request to the selected box and saved, now incident tasks are visible but when I create new incident task, info like parent incident number, CI etc are not getting copied i.e., a blank incident task form is opened.

The incident Tasks used to work normally in Rome Version using Incident Task->Incident related list.

What might be the issue??

[AnubhavRitolia]

Hi @Ramkrishna Bhat 

Sometimes we face this issue while Upgrading.

Try to remove Incident Task->Incident from Related List configuration and than again add and see if that works. Capture this in Update Set move them in other instances.

[Ramkrishna Bhat]

I tried your solution but the issue is not solved. Incident tasks are still not visible.

[AnubhavRitolia]

Hi @Ramkrishna Bhat 

Check if there is any UI Policy which is making Related List Hidden/None Visible.

Also check any Client Script for the same which may be making it hidden.

[William Quash]

After updated to Tokyo Release, Incident Task related list will be hidden from Incident form if there is no Incident task record
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1188616