SC Request Visibility on Employee Center Portal ESC

[Mikyle Khan]

I want visibility of open/closed service requests for users within the Employee Center so that it always shows Requests on the ESC portal. So that even if a user has nothing open, they can still get to the "View All Open/Closed Requests and Incidents".   

[Sandeep Rajput]

@Mikyle Khan Please apply the following steps to show requested items in My Request section on the employee service center portal.

1. Navigate to My Request Filter menu on the platform.

2. Click on the New button to add a new record on the table.

3. Add the new record with following configuration.

4. Save the changes and verify if the My Request section now shows the Request as well.

Please mark this answer helpful and correct if it manages to address your requirement.

[Mikyle Khan]

Thank you for this, however I need this for the Employee Center. How do I configure this in the Employee Center?

[Sandeep Rajput]

@Mikyle Khan The same steps will work in case of Employee center too.