Sc task is not closed complete or closed incomplete

[geogeorge]

Hi Team,

One sctask is not moved to any of the closed state as it is roll back into opened state. What could be the cause of this issue?

[Gunjan Kiratkar]

Hi @geogeorge ,

Check on the below points :-

1. If there is any activity associated with workflow causing this this issue of rollback.
2. There might be any Business rule on any of the table sc_task, sc_request or sc_req_item which are causing this issue by gliding sc_task table.
3. Check if there are any onChange or OnLoad Client script which are causing this issues. Check the value of state in list view as well.

[Mohith Devatte]

Hello @geogeorge ,

check for after update business rules which might be updating the sc_task form again by gliding it .

Hope this helps 

Mark my answer correct if this helps you 

Thanks

[aj2171]

@geogeorge Did you ever Figure out what was causing this? I have a similar situation. I checked everything @Gunjan Kiratkar and found nothing out of the ordinary. When I change an SC Ttask to closed skipped, the RITM is updated to Closed Skipped, but the SC Task updates to Closed Incomplete after the fact. Got any suggestions!?

[aj2171]

never mind! it was the Flow Stage in Flow Designer. Try that @geogeorge , it worked for me.