SCCM Computer Identity changing serial numbers, names, back and forth?

[Matt C]

Struggling with an odd one here... We have SCCM 2012 computer identity coming in.

The Transform Map is actually built to coalesce on ServiceNow sys_id, with a lot of supporting logic/script.

There are a number of cases now, where we find basic computer information such as serial number, chassis type, model, and name flip flopping back and forth and back and forth again.

A view of the CI record: It shows Sources (2) where two SCCM entries with unique Correlation IDs (Resource IDs) are reported

And a further look into the audit history of this CI to illustrate these basic fields that keep flip flop changing back and forth:

CI Audit history list:

Is this a simple case of multiple Correlation IDs coming from SCCM, perhaps due to re imaging of the machine, or other types of typical work?

Suggested logic to prevent this?

Thanks for all ideas

[Kumar38]

we made changes so that SCCM integration uses serial number as Primary Key instead of correlation ID . See if it works in your case

[Ian Mildon]

Same issue here and currently have a ticket in to HI. We're also seeing it in our Remediate Duplicate Tasks entries.

[Vihitha]

Please update the solution if you find any. 

Thank you

[Sam Ogden]

Hi Ian,

Did you get a solution back from your Hi ticket, we have the same issue

Thanks

Sam

[Karlie]

Sam,

We are having the same issue now. I know this is old but any luck on your side?