Schedule a Report in ServiceNow

[Joshuu]

Hi All,

I need to schedule a report in ServiceNow.

Report should be sent to Assignment Group Manager on the first of every month containing all incidents closed within the previous month without a knowledge article attached to the incident in the related list.

Could you please assist.

Thanks & Regards.

[Vishwa Pandya19]

Hello,

Create report with below conditions.

Go to Scheduled Jobs

Click new and click on the first option

Fill the necessary fields and your report will be scheduled.

If my answer has helped you in any way please mark it as correct or helpful.

[Joshuu]

Hi @Vishwa Pandya19 ,

Thank you for the response.

How to send this report to incident assignment group's manager? Where do we need to mention it in the scheduled job?

Thanks & Regards.

[Vishwa Pandya19]

Hi,

Yes, when you will create the job, there are fields to select the recipients of the report.


If my answer has helped you in any way please mark it as correct or helpful.

[Joshuu]

Hi @Vishwa Pandya19 ,

But the report should send dynamically to the incident's assignment group's manager. I don't see that field on the scheduled job form. Could you please help.