Schedule a Report in ServiceNow

[Joshuu]

Hi All,

I need to schedule a report in ServiceNow.

Report should be sent to Assignment Group Manager on the first of every month containing all incidents closed within the previous month without a knowledge article attached to the incident in the related list.

Could you please assist.

Thanks & Regards.

[Vishwa Pandya19]

Hey,

You want to send it to the assignment group manager's of all incidents included in the report?

[Joshuu]

Hi @Vishwa Pandya19 ,

Yes, that is correct. 

[Jaspal Singh]

Hi Priya,

There is a working solution already available in an article.

Now, coming on to the reporting piece, 'month without a knowledge article attached to the incident in the related list.' you need to create using the Related list conditions and simply use the report in the schedule report form which you will create by following steps from referenced article.

[Joshuu]

Hi @Jaspal Singh ,

Thank you for the response.

I have followed the steps which Sagar has shared in the article. And it is working good.

But Can we send individual reports to the manager with only their incident numbers instead of all?

Is that possible?

Thank you.

[Sohail Khilji]

Hi @Joshuu ,

This is little complex you will need to make use of business rule, event, scheduled job etc...

Refer the below logic which can help you attain your requirement. Credits to @AnveshKumar M.

https://www.servicenow.com/community/itsm-forum/scheduled-reports-to-send-to-assignment-group-manage...

I hope that will helps...