Scheduled job for survey

[Fotina]

Hello All,

I got an issue with where to start, maybe you will have some idea?

I need to send a reminder only after 3 days when Incident was resolved and only once. 

It is important only 1 reminder and after that no other notifications are expected.

I already have notification created "Satisfaction Survey". Event registry as well. Now it is time for scheduled job where I am stuck, would you have any idea how to set up this Scheduled job or maybe there is another option to make this after 3 days sending?

Thank you in advance Guys!

Best regards,

Tina

[Basheer]

Hi @Fotina ,

When you resolve an incident, the OOB field resolved_at would be populated.

Based on that date and today's date you can trigger the notification.

var resolvedAt= current.resolved_at;
var date = new GlideDateTime();
var today= new GlideDateTime();
var resolvedDate = date.setDisplayValueInternal(resolvedAt);

 
var diffSeconds = gs.dateDiff(today.getDisplayValue(), resolvedDate.getDisplayValue(), true);
var days = diffSeconds/(60*60*24)
 
if(days == 3){
//code here
}

[Fotina]

Hello Basheer,

Thank you so much, i created as you said and triggered event however it didnt work, do you have any idea what i missed?

var resolvedAt= current.resolved_at;
var date = new GlideDateTime();
var today= new GlideDateTime();
var resolvedDate = date.setDisplayValueInternal(resolvedAt);

var diffSeconds = gs.dateDiff(today.getDisplayValue(), resolvedDate.getDisplayValue(), true);
var days = diffSeconds/(60*60*24);

if(days == 3)
{
gs.eventQueue('survey.send.reminder.notification', current, gs.getUserID(), gs.getUserName());
}

Thank you,

Fotina