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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer blog Heading to World Forum Sydney? So Are We. G'day, Community! If you're an Australia-based practitioner, or just love a good ex... Read More Developer blog Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Developer Advocate Blog Calling ServiceNow AI Skills via REST API: A Complete Walkthrough Everything AI in Servi... Read More Developer blog Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Developer blog How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Developer Advocate Blog More Calls. 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Activity in Developer

Can a legacy workflow natively react to updates in another table?

Hi everyone, I am using the legacy Workflow Editor. My workflow runs on a Requested Item [sc_req_item], but it needs to pause until a related record in a custom table [u_sap_training] changes from pending to either accepted or revoked. I initially tr...

  • Question

MFA QR Code Not Displaying During Setup

Hi everyone,I'm facing an issue while setting up Multi-Factor Authentication (MFA).When I open the MFA enrollment page, the QR code is not displayed (the QR code area is blank). Because of this, I'm unable to scan it using my authenticator app and co...

  • Question

MFA QR Code Not Displaying During Setup

Hi everyone,I'm facing an issue while setting up Multi-Factor Authentication (MFA).When I open the MFA enrollment page, the QR code is not displayed (the QR code area is blank). Because of this, I'm unable to scan it using my authenticator app and co...

  • Question

Resolved! Error Ljava.lang.String;@

Hi All,I am getting values from slush bucket and checking in GlideRecord .but it throws an error Ljava.lang.String;@Any idea??Moreover https://community.servicenow.com/thread/164501?q=Error%20Ljava.lang.String;@ and my issue is samemy Scripts are bel...

  • Question
  • Scripting and Coding

Ownership group not following Knowledge base

Hi all,I have a knowledge Base filter placed in knowledge management overview dashboard. And Ownership group filter also.  When I select any knowledge base, the ownership group filter is not being followed. I am also pasting all the configurations fo...

  • Question

Mobile App Builder - Grouped list Drill Down

Our client wants a list on Agent Mobile which groups incidents by location. I have managed to configure a grouped list as perConfigure a group list screen (servicenow.com) However I am unsure where to go with this now as i want to be able to expand a...

  • Question

Resolved! IBM SVC Discovery

Hello, I have a requirement to implement discovery of storage devices managed by "IBM SVC" V8.5.X  I have checked the community and I do not see much about this type of discovery.  There is a 2015 Community Post, and the recommended solution was to a...

  • Question

Variables Missing On RITM

I built a new catalog item/service request. For some reason, all variables show in employee center when I look at the request but only 3 varaibles show on the RITM. The 3 variables that show on the RITM are the 3 that are not marked hidden. Marking h...

  • Question

List View sorting being removed

We have a requirement where our list view should be in a fixed sorting when clicking the module to the asset task table. It was achieved, but I noticed a strange behavior. When one filter condition is being removed from the breadcrumbs, the sorting d...

  • Question

Flow formatter chevrons - show/hide

Hello.  I have created chevrons for our Demand form using the Flow Formatters screen. If the State is equal to Rejected then I would like the Rejected chevron to show and the Completed chevron to not show. If the State is anything besides Rejected th...

  • Question

AI model management

As part of our enterprise AI model management requirements, I am looking for a reliable source for AI model lifecycle, end-of-life, and deprecation dates. Several model providers offer APIs from which we can retrieve and import this information.I’m w...

  • Question

Take our 5-minute survey and help shape the future of PDIs

Help shape the future of PDIs   We’re working on the roadmap for Personal Developer Instances (PDIs), and we want it to reflect what matters most to you—the developers who use them to learn, build, test, and explore on the ServiceNow platform.   Y...

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  • Personal Developer Instance

To Revert a Field to Its Original Value

Hi AllI have a requirement and would really appreciate any help or guidance.The issue I am facing is with Scenario 2.For example, if the original Case Type is Incident:Assignment Group satisfies all 3 criteria → Case Type changes from Incident to App...

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