scope related issues while changing user password

[Ravish Shetty]

hi all,

i am getting the below error when trying to change the password of a user. how do I become the admin of this scope?

[Musab Rasheed]

Try this.

1) Assign yourself a HR admin role and try to change the password.

Else

2) Remove all the roles from the users, change the password and assign back the roles.

Please try in lower instance and do not try in production. Give a try.

[Mark Roethof]

Hi there,

What roles do you have yourself? Seeing the image, I guess you don't have the sn_hr_core.admin role. Is that correct? If so, than the error message is valid and because of how the HR Scoped app is build.

You would need to find someone who has that role.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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