Security Constraints prevents you from accessing the attachment

Hugo Trinidad · ‎01-27-2022

I'm trying to view a PDF file and I'm getting "Security Constraints prevents you from accessing the attachment". The user doesn't have any role assigned. If I switch to an user with admin role it works fine. My question is, do I need and admin role to use the PDF viewer?

Thank you,

HT

Anil Lande · ‎01-27-2022

Hi,

Please make sure user have required access to particular attachment record.

If user does not have required roles then user won't be able to view attachments.

Thanks,
Anil Lande

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

View solution in original post

Anil Lande · ‎01-27-2022

Hi,

Please make sure user have required access to particular attachment record.

If user does not have required roles then user won't be able to view attachments.

Thanks,
Anil Lande

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

Musab Rasheed · ‎01-27-2022

Please go through below links

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0722936

https://community.servicenow.com/community?id=community_question&sys_id=a376bdd2db0257044816f3231f96191c

https://community.servicenow.com/community?id=community_question&sys_id=c9875190db0157040e3dfb651f9619f3

https://community.servicenow.com/community?id=community_question&sys_id=638487a9dbd8dbc01dcaf3231f9619dd

I don't think admin role is required.

Please hit like and mark my response as correct if that helps
Regards,
Musab