Scoped application

_William_Knight · ‎11-29-2022

Hello

I created a new change-scoped application and extended the table using change_request,

I am having issues with the prefix, during creation I added a prefix for the change number field, for example ABC00001234, however, after creation and testing, I noticed that on the new application, it is still defaulting to CHG0030020. What could I be doing wrong?

I also need to completely remove the emergency change type on this new scope and am not sure how to remove that, I want the new scope to only see normal and standard change. Can I get some guidance on this please?

lastly, I added a new string field during the creation of the scoped app called "portfolio risk" app but was unable to see the new field even when I drag it into the form when I go to form design, it is there but dragging and dropping it where I need it does not help

Elijah Aromola · ‎11-29-2022

Are you sure you're creating records on your custom table? From what you've posted it looks like it's still on change_request.

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Bert_c1 · ‎11-29-2022

As Elijah says, you may have not defined your new scoped app table correctly. I suspect the new table name would start with "x_" followed by your company prefix. Goto:

https://[instance].service-now.com/sys_db_object_list.do?sysparm_query=GOTOnameSTARTSWITHx_&sysparm_view=

and find your table. Add the "Extends table" column to the list view to see what the parent table is. If you want the "Auto number" feature for that table, see:

https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/field-administratio...

Post the results and someone here can help.

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_William_Knight · ‎11-29-2022

@Bert_c1

As far as the number maintenance, also already configured correctly based on the link

https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/field-administratio...