Script Action is not working

[Chandresh]

I have invoked an event by business rule and that event is triggering fine. I have checked that in the event log.

The main issue is I have created one script action corresponding to that event but that script action is not working. All I am doing in that script action is creating records.Please check attached snapshot.

Is there any issue with the script action script.?

[Chandresh]

Also, I checked the script logs as well. On checking the logs I did some random search and found below KB article related to below logs.

ServiceNow KB: PRB565663: Event generates error to EventRecord: getEventTarget() called with invalid...  

Does anybody have any idea about this??

[xiaix]

I'm assuming that the commented out code is what's not working?

If so, it's choking on "shifts" because "shifts" isn't defined.

For example,

us1.u_shift_management_number = shifts.u_number;

The code says, where/what is 'shifts' ?

[Chandresh]

Hi David/ Rahul,

Thanks for your response. I believe if the code is commented out then it will not check that code. It will simply skip the commented out part. However, I removed the commented out part from the Script Action code and still it is not working. I am getting the same output as above. Below is the snapshot.

[Rahul Jain11]

Agreed with David.

shifts object is not defined in your script.