Script Action not able to call outbound rest message even though the event is processed

[Swarnarghya]

We have a business rule which is scheduling one event in the event queue. The script action will run once that event is processed. And  we have an event queue scheduled where we are processing the event after half an hour by using delay method in our business rule. The event is getting processed in the event logs but the script action is unable to call the outbound rest message.

Can you please help us why this is not working?

PS: Manual trigger of rest message is working fine

[Swarnarghya]

gs.info() I added to see if the script action started executing or not. but it is not executing even after the event is processed

[Ankur Bawiskar]

Hi,

please share how are you triggering the event?

possibly the object of GlideRecord you are using is invalid

What you can do is

1) send the sys_id of the record in event parameter

2) in script action get that sys_id and query that table and then use that as GlideRecord object

Regards
Ankur

[Swarnarghya]

BR Condition:

BR SCRIPT:

EVENT REGISTRY:

Schedule Trigger:

SCRIPT Action:

REST MESSAGE: The rest message is working fine when we are manually triggering it.

[Ankur Bawiskar]

Hi,

please share the BR script and script action script here and not the screenshot

I think the problem is the current object not working

If you share the script I could help

Regards
Ankur

[Swarnarghya]

BR Script:

(function executeRule(current, previous /*null when async*/ ) {

var when = new GlideDateTime();
var delay = new GlideTime();
delay.setValue("01:30:00");
when.add(delay);
gs.eventQueueScheduled("Resolution_notification_dely", current, "", "", when);

})(current, previous);

SCRIPT ACTION SCRIPT:

var r = new sn_ws.RESTMessageV2('[HP OO] Incident Update', 'get');
r.setStringParameter('uuid', current.correlation_id.toString());
r.setStringParameter('number', current.number.toString());
var response = r.executeAsync(); //Might throw exception on request failure
response.waitForResponse(60); //wait up to 60 seconds
var responseBody = response.getBody();
var httpStatus = response.getStatusCode();

if (httpStatus != 200) {
var s = new sn_ws.RESTMessageV2('[HP OO] Incident Alternate', 'get');

s.setStringParameter('uuid', current.correlation_id.toString());
s.setStringParameter('number', current.number.toString());
var response = s.executeAsync(); //Might throw exception on request failure
response.waitForResponse(60); //wait up to 60 seconds
var responseBody = response.getBody();
var httpStatus = response.getStatusCode();

}