Script Action not able to call outbound rest message even though the event is processed

[Swarnarghya]

We have a business rule which is scheduling one event in the event queue. The script action will run once that event is processed. And  we have an event queue scheduled where we are processing the event after half an hour by using delay method in our business rule. The event is getting processed in the event logs but the script action is unable to call the outbound rest message.

Can you please help us why this is not working?

PS: Manual trigger of rest message is working fine

[Ankur Bawiskar]

update as this

BR

(function executeRule(current, previous /*null when async*/ ) {

    var when = new GlideDateTime();
    var delay = new GlideTime();
    delay.setValue("01:30:00");
    when.add(delay);
    gs.eventQueueScheduled("Resolution_notification_dely", current, current.sys_id, "", when);

})(current, previous);

Script Action:

var rec = new GlideRecord('incident');
if(rec.get(event.parm1)){

	var r = new sn_ws.RESTMessageV2('[HP OO] Incident Update', 'get');
	r.setStringParameter('uuid', rec.correlation_id.toString());
	r.setStringParameter('number', rec.number.toString());
	var response = r.executeAsync(); //Might throw exception on request failure
	response.waitForResponse(60); //wait up to 60 seconds
	var responseBody = response.getBody();
	var httpStatus = response.getStatusCode();

	if (httpStatus != 200) {
		var s = new sn_ws.RESTMessageV2('[HP OO] Incident Alternate', 'get');

		s.setStringParameter('uuid', rec.correlation_id.toString());
		s.setStringParameter('number', rec.number.toString());
		var response = s.executeAsync(); //Might throw exception on request failure
		response.waitForResponse(60); //wait up to 60 seconds
		var responseBody = response.getBody();
		var httpStatus = response.getStatusCode();

	}
}

Regards
Ankur

[Swarnarghya]

no it is not executing. Script action is only not executing. Do I need to delete any events from the logs or kill any previous sessions?

[Ankur Bawiskar]

Hi,

Delete the existing script action

AND

create fresh script action and add the code I shared

Regards
Ankur

[Swarnarghya]

Script action is working in my PDI but not here. 

[Ankur Bawiskar · Accepted solution]

If your instance is domain separated then Script action should be in global domain.

So just add this line in your script action

gs.info('My script action triggered');

If this log doesn't come then the issue is not with script

Other solution

1) make your BR as Async update and add the entire REST Message code inside BR

That should work fine

Regards
Ankur