Script editor not working properly after upgrade to Utah.

[Drew West]

All of our instances that we have upgraded to Utah Patch 3 Hot Fix 1 now have a broken script editor.  I saw that Utah has a new script editor and I'm sure it has to do with that.  The icons show up but none of them work and toggling on and off the editor does not help.  I checked the Network tab in the browser console to see if there was a script not downloading but there are no errors there.  I have found a few posts on this but none of them appear to have a solution.

So we lost all of our syntax highlighting, formatting and autocomplete features.

[Sid_Takali]

Hi @Drew West check this Article will help you

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0962460

https://docs.servicenow.com/bundle/utah-api-reference/page/script/general-scripting/concept/c_Syntax...

Please mark reply as Helpful/Correct, if applicable.

Thanks,

Siddharam

[DrewW]

I already checked the network tab and there are no download failures.

I also checked a number of system properties against a PDI and they are the same.

[DrewW · Accepted solution]

I just got this from support

***********************************

The issue seems to be addressed in PRB1645468: Code editor / Syntax editor is not loading correctly when Polaris is enabled

The fix target is Utah patch 4

Please try the following workaround:

1. Add the system property 'glide.ui.syntax_editor.polaris' and set its value to 'false'.
2. Clear the instance cache [cache.do]

OR

Set the value of the system property "glide.ui.escape_all_script" to 'true'.

[Ankur Bawiskar]

@Drew West 

raise a HI ticket with ServiceNow

If my response helped please mark it correct and close the thread so that it benefits future readers.