Script for User Criteria on Virtual Agent Topics

[Don Dom]

Hello.

I have 2 different user criteria.

All UK User

All DE Germany

I want to set that only users under those User Criteria can see/work with one specyfic Virtual Agent Topic.

What I see User Criteria is still not available for VA Topics? Yes?

But we have a script.

Any one got script that checks if user belongs to this User Criteria he can see/work/talk with this one specyfic Virtual Agent Topic?

Thx in advance.

[Anirudh Pathak]

Hi @Don Dom ,

Does your user criteria is based on, if the user is part of some group?

If yes, then you use the below code in the script section -

if(gs.getUser().isMemberOf("YourGroupName")) {
        return true;
    }
    else {
        return false;
    }

 Also, if user criteria is not based upon any group. You can share the logic of your user criteria.

[Mark Roethof]

Hi there,

To verify:

You want to script within VA, to evaluate an existing User Preference, so you kind can re-use that? 

[Don Dom]

Hello.

What I see se there is no way to user user criteria inside VA Topic.

I would like to script it in a script section that Topic will be used only by people in user criteria group 🙂

Cheers.

[Don Dom]

UserCriteriaLoader - API to Evaluate User Criteria - ServiceNow Community

Worked for me 🙂 

var userCriterias = ['6b6df061ff2121009b20ffffffffff44','0b5b0e6453631300afffddeeff7b1201'];
var userMatches = sn_uc.UserCriteriaLoader.userMatches(gs.getUserID(), userCriterias);
gs.info(userMatches);