Hello @AnnuK
I have rebuilt your code. Please verify the screenshots below. Also, please cross-check the yellow highlighted area in your Client Script and Script include.
Script Include
1. In the script include, you will have to define "ID" variable as this.getParameter("sysparm_id");
2. The value of ID should be your Configuration Item.
3. Make sure cmdb_rel_ci is giving you the expected result with harcoded values before running the script
4. Isolate Script check box should be true
Result:
Hi @AnnuK ,
Check if you have specified any Access Control to your script include, make sure the logged in user is a member of it.
Mark this as Helpful / Accept the Solution if this helps.
Hello @AnnuK
Ideally, it should work. But still, if we can cross-check the client script and script include it will be helpful. Attaching sample script, see if it is giving the alert message or not
Onchange script:
While creating the script include add snc_internal role to it, see if it works for you!
Result: In my instance, an alert has been printed on the platform as well as on SOW.
If it helped, please accept the solution and mark it as helpful
thanks!
@Rushi Savarkar thank you. This code is working in SOW?
This is my client script.
Below is script Include
Above code works in UI but not in SOW. The script include call is not working.
