Script Include call is not working from SOW

AnnuK · ‎02-27-2025

I have a client script calling script include to populate some data in form.

The client script is working in Classic UI but not working from SOW.

I have updated Desktop Type as "ALL"

I tried SOW view also.

I tested that Script include call is not working from SOW.

How to solve this..?

Other client scripts that have no script include call are working in SOW without update any view. View is Global.

Does Script Include work from SOW by

Ankur Bawiskar · ‎02-28-2025

@AnnuK

so what debugging did you perform in your client script.

Did you check if logs came? any browser console error when the onchange runs

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Rushi Savarkar · ‎02-28-2025

Hello @AnnuK

I have rebuilt your code. Please verify the screenshots below. Also, please cross-check the yellow highlighted area in your Client Script and Script include.

Script Include

1. In the script include, you will have to define "ID" variable as this.getParameter("sysparm_id");

2. The value of ID should be your Configuration Item.

3. Make sure cmdb_rel_ci is giving you the expected result with harcoded values before running the script

4. Isolate Script check box should be true

Result:

If my response helped you, please accept the solution and mark it as helpful.
Thank You!

View solution in original post

AnnuK · ‎02-27-2025

It also works when I change the view in UI to SOW but not from actual SOW. ACL is also added.

AnnuK · ‎02-27-2025

Ankur Bawiskar · ‎02-28-2025

@AnnuK

so what debugging did you perform in your client script.

Did you check if logs came? any browser console error when the onchange runs

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

AnnuK · ‎02-28-2025

I have fixed the issue. Thank you. Below is my final script. Not sure when I was using GetReference in previous client script. The script was not working. So I directly passed the sysid.

sravya chipilla · ‎02-28-2025

Hi @AnnuK ,

Instead of using glide ajax try this
g_api.callService("ur script include name");.....