Hello experts
I am facing a issue with a script include I am using in for a advanced reference qualifier. The customer I am working with is using the Service Desk Call application. If they the Call type is set to incident, they should be able to choose a service, a category and a subcategory. Currently I have a reference field (Category and Subcategory) that is doing a lookup on the sys_choice table. In the script include I have added a query to get all the relevante categories and returning them, but the reference field is not populated. Pictures to follow:
Script include:
Catefory reference specification:
Category field specification:
Can anyone assist me in finding my error? Do I have to return something else than the label?
Your script might be stopping when it hits the undefined 'current' on line 11. Try passing current as another argument when you call your function.
This is how I would define the Script Include. Then call it with javascript: new GSS_Call_Categories().getRefQual(current)
Did you make the client callable true. Because if it is true it looks like below:
And if it false it will look like below:
Yours one look like client callable is true. Make it false. and it should be like the last image.
Your script might be stopping when it hits the undefined 'current' on line 11. Try passing current as another argument when you call your function.
This is how I would define the Script Include. Then call it with javascript: new GSS_Call_Categories().getRefQual(current)
