Script Include is not trigger for non-itil users

[Lisa Goldman]

Hello,

I have a script includes that query 'alm_asset' table to retrieve asset tag. It's working fine as an admin or ITIL user, but when I impersonate an end user with no roles, no data is returned."

Could someone please help?  Here is the script include for your review.  Thank you

[Ankur Bawiskar]

@Lisa Goldman 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Lisa Goldman]

Hi @Ankur Bawiskar 

Your suggested code is working out fantastic.  Thank you and everyone for your help; it greatly improved my coding skills. I genuinely appreciate it.

[Lisa Goldman]

@Ankur Bawiskar 

I ran into the same issue in Catalog client script.  Can I use isPublic function in the following code;

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}

//Type appropriate comment here, and begin script below
var mgr = g_form.getReference('who_is_this_request_for', setFields);

}

function setFields(mgr) {
g_form.setValue('current_manager', mgr.manager);

}

[Ankur Bawiskar]

@Lisa Goldman 

isPublic is only for script include.

you need to check if the end user has read access to the table being referred by the variable "who_is_this_request_for"

[mmr]

Hi Ankur,

I have the same issue, I have deleted the acl and used the below isPublic function in script include. But still its not working for itil users.

isPublic: function() {

return true;

},