Script Include no running

[Garvia]

I have a Client Script and a Script Include, but I'm having an issue because the Script Include seems to only execute when I am an admin. If I impersonate another user, the logs I have in the Script Include do not appear. Does anyone know why I might be experiencing this issue? Thanks in advance!

[Ankur Bawiskar]

@Garvia 

is that user an snc_external user?

if yes then add this function in your script include

isPublic: function() {
        return true;
    },

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Garvia]

This is the script, i think that is external user.

var CheckUserDepartment = Class.create();
CheckUserDepartment.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    isUserInTargetDepartment: function() {
        var userId = this.getParameter('sysparm_user_id');
		gs.info('Id Usuario: ' + userId );
        var userGR = new GlideRecord('sys_user');
        if (userGR.get(userId)) {
            var deptSysId = userGR.getValue('department'); 
			gs.info('Departamento: ' + deptSysId);

            if (deptSysId) {
                var deptGR = new GlideRecord('cmn_department');
                if (deptGR.get(deptSysId)) {
                    var structure = deptGR.getValue('u_complete_structure'); 
					gs.info('Estructura: ' + structure);
                    if (structure.includes('9731')) {
						gs.info('Devuelve True');
                        return 'true'; 
                    }
                }
            }
        }
		gs.info('Devuelve False');
        return 'false'; 
    }
});
 

[Ankur Bawiskar]

@Garvia 

then I already informed what needs to be done. simply add that function

var CheckUserDepartment = Class.create();
CheckUserDepartment.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    isPublic: function() {
        return true;
    },

    isUserInTargetDepartment: function() {
        var userId = this.getParameter('sysparm_user_id');
        gs.info('Id Usuario: ' + userId);
        var userGR = new GlideRecord('sys_user');
        if (userGR.get(userId)) {
            var deptSysId = userGR.getValue('department');
            gs.info('Departamento: ' + deptSysId);

            if (deptSysId) {
                var deptGR = new GlideRecord('cmn_department');
                if (deptGR.get(deptSysId)) {
                    var structure = deptGR.getValue('u_complete_structure');
                    gs.info('Estructura: ' + structure);
                    if (structure.includes('9731')) {
                        gs.info('Devuelve True');
                        return 'true';
                    }
                }
            }
        }
        gs.info('Devuelve False');
        return 'false';
    }
});

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Garvia 

Hope you are doing good.

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If my response helped please mark it correct and close the thread so that it benefits future readers.