Script include questions

[EricG2]

Hello All:

Despite it all, after 15 years, i'm revisiting Script Includes.  LOL.

I don't do them much, so here is a dumb question.

I'm attempting to restrict users from requesting duplicate service accounts.

In my form, I'm also dictating the naming convention.

So when they enter a new name, i want to query my Service Account table to:

1. Validate its not already there

2. It hasn't been Deactivated

So, On my catalog variable serv_acc_name

On change, I'm calling my script include to pull back any record with that name

So the answer i get is populated

Serv Acct ={"po_dcom_ticket":{"display_value":"RITM0000013","sys_id":"d4c1edc5db8783000d95561bdc9619aa"},"po_name":"xx-SVC-T-xxxx","po_type":"svc"}

but when i attempt to get get the po_dcom_ticket value it returns object object.

Help.

Client Script

function onChange(control, oldValue, newValue, isLoading) {
   if (isLoading || newValue == '') {
      return;
   }

   //Type appropriate comment here, and begin script below
   var svcName = newValue;
    //findAccount(svcName);
	var ga1 = new GlideAjax('getServAccInfo');
	ga1.addParam('sysparm_name', 'getServAccInfo');
	ga1.addParam('sysparm_acc_type', 'svc');
	ga1.addParam('sysparm_acc_name', svcName);
	ga1.getXML(updateFields);
}

function updateFields(response){
	var answer = response.responseXML.documentElement.getAttribute("answer");
	var aObj = JSON.parse(answer);
	var deComm = aObj.po_name;
	alert("the decom ticket is "+deComm);
}

Script Include

var getServAccInfo = Class.create();
getServAccInfo.prototype = Object.extendsObject(AbstractAjaxProcessor, {
	
	getServAccInfo : function() {
		
		var accType = this.getParameter('sysparm_acc_type');
		var accName = this.getParameter('sysparm_acc_name');
		var u = new GlideRecord('u_service_accounts');
		u.addQuery('u_nam',accName);
		u.query();
		var uObj = {};
		if (u.next()) {
			uObj = {
					"po_name" : u.getValue('u_nam'),
					"po_type" : u.getValue('u_category'),
					"po_dept" : {
						"sys_id" : u.getValue('u_decom_ticket'),
						"display_value" : u.u_decom_ticket.getDisplayValue()
					}
			};
		}
		
		var answer = new JSON().encode(uObj);
		gs.log('Serv Acct =' + answer);
		
		return answer;
		},
		
    type: 'getServAccInfo'
});

[lauri457]

I think there is a good chance that there is a name duplicate of the script include considering the issues and logging discrepancies. If not, now it should at least be a trivial exercise to get the script include to return the expected value as you are able to put a value in server-side and subsequently access it client-side.