Failed to load player dependencies
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10-30-2025 09:45 AM
Hello, community.
I am enrolled in the Business Analyst track, by Service Now University. At first, course pages were working perfectly, but since Tuesday, everytime I try to access any of the course course modules, it shows the following error message:
It says failed to load player dependencies. What should I do? I tried opening it in a different browser, but the same error occur.
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10-30-2025 06:08 PM
Hey João.
You need to change your browser language to English. Even though your browser already seems to be in English, check the "Preferred languages" section in your browser settings. English should be the selected one.