Script include variable value undefined help

[Khalnayak]

Hi,

I have a script include which get the group from assignment rules. And then I need to display this group in the record producer form in portal.

The script include works because when I do a gs.info it is showing the group name. but issue I am having is when assigning the returned value to a variable/object it does not seem to store it.

When I do a gs.info on the variable it is saying undefined.

Also in client script not showing group name.

script include function:

getAG: function(){
	
		//var current = this.getParameter('sysparm_current');
		gs.debug('HR AG');
		var subjectPerson = this.getParameter('sysparm_req_for');
		var prodID = this.getParameter('sysparm_prodID');
		var contactType = 'self_service';
		//var source = '[producer.source]';
		var AG = '';


		var grHrService = new GlideRecord('sn_hr_core_service');
		grHrService.get('producer', prodID);

		var currentServiceTable  = grHrService.getValue('service_table');
		var currentTopicCategory = grHrService.topic_detail.topic_category.getDisplayValue();
		var currentTopicDetail   = grHrService.topic_detail.getDisplayValue();
		var currentHRServiceName = grHrService.getDisplayValue('name');


				var grSubjectPerson = new GlideRecord('sys_user');
				grSubjectPerson.get(subjectPerson);

				var currentLocation = grSubjectPerson.getValue('location');

				var grCase = new GlideRecord(currentServiceTable);
				grCase.setValue('hr_service',     currentHRServiceName);
				grCase.setValue('contact_type',   contactType);
			//	grCase.setValue('source',         source);
				grCase.setValue('subject_person', subjectPerson);
				grCase.setValue('location',       currentLocation);


				var grAssignmentRule = new GlideRecord('sysrule_assignment');
				grAssignmentRule.addActiveQuery();
				grAssignmentRule.addQuery('table', '=', currentServiceTable);
				grAssignmentRule.orderBy('order');
				grAssignmentRule.query();

				var filter;
				var found = false;

				while ( grAssignmentRule.next() && found == false ) {

					filter = grAssignmentRule.getValue('condition');

					if ( filter == '' ) {
						continue;
					}

					found = GlideFilter.checkRecord(grCase, filter, true);

					if ( found ) {
						gs.info('HR AG match: ' + grAssignmentRule.getDisplayValue('group'));
						gs.log('HR AG match: ' + group);
						AG = grAssignmentRule.getDisplayValue('group');
						return AG;
		
					}
				}

				if ( found == false) {
					gs.info('HR AG: no match');
				}},

client script:

function onChange(control, oldValue, newValue, isLoading) {
   if (isLoading || newValue == '') {
      return;
   }
	
	var ga = new GlideAjax('sn_hr_core.HRCaseAccessRP');
	ga.addParam('sysparm_name', 'getAG');
	ga.addParam('sysparm_req_for', g_form.getValue('requested_for'));
	ga.addParam('sysparm_prodID', g_form.getUniqueValue());
	
	ga.getXMLAnswer(getResponse);

	function getResponse(response){
		var answer = JSON.parse(response);
		g_form.showFieldMsg('assignment_group',answer,'info');
	
	}

   
}

[Khalnayak]

HI @Ankur Bawiskar unfortunately that doesnt have seem to have made any difference.

[Ankur Bawiskar · Accepted solution]

Hi,

you didn't share what came in alert for response?

use this

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    var ga = new GlideAjax('sn_hr_core.HRCaseAccessRP');
    ga.addParam('sysparm_name', 'getAG');
    ga.addParam('sysparm_req_for', g_form.getValue('requested_for'));
    ga.addParam('sysparm_prodID', g_form.getUniqueValue());
    ga.getXMLAnswer(function(answer){
        alert(answer);
        g_form.showFieldMsg('assignment_group',answer,'info');
    });
}

Also share gs.info() for this

if ( found ) {
    AG = grAssignmentRule.group.name;

    gs.info("AG->" + AG);
    return AG;

}

Regards
Ankur

[Khalnayak]

@Ankur Bawiskar I changed the code as above.

Got the null alert in browser

but couldnt see the gs.info("AG->" + AG); in the logs

[Ankur Bawiskar]

Hi,

means your script include function is wrong and is not returning value

try to debug step by step by adding gs.info() statement

since script include is not returning it's showing as null

Regards
Ankur