Hi All,
Table : interaction
when : after
action:update
Condition :Transcript is not empty
Advanced script :
(function executeRule(current, previous /*null when async*/ ) {
// Add your code here
var v_sys_id = current.sys_id;
var v_interaction = new GlideRecord('interaction_related_record');
v_interaction.addQuery('interaction', v_sys_id);
v_interaction.addEncodedQuery('document_table!=sys_user');
v_interaction.query();
if (v_interaction.next()) {
var v_case = new GlideRecord('sn_hr_core_case');
v_case.addQuery('sys_id', v_interaction.document_id);
//v_case.addEncodedQuery('short_descriptionISEMPTY');
v_case.query();
if (v_case.next()) {
v_case.work_notes = "transcript: \n\n " + current.transcript;
v_case.update();
}
}
})(current, previous);
While running this script there will be a 3 times copy the transcript from the interaction to Hr case table while the chat interaction chat .
This script is execute multiple times, can you suggest how to execute only one time.
