How Transcript field is updating in Interaction record closed

[MohanapriyaC]

we have a requirement to change the timestamp of chat in Transcript field of interaction record but I could not find what configuration exactly changing this transcript field value when interaction is closed. 

Can anyone help to find the exact script which is updating the transcript field of interaction?

[Ankur Bawiskar]

@MohanapriyaC 

this Business rule does that.

You can play with that

1) Business rule

2) that business rule calls event and that event is linked with script action

3) that script action calls a script include "InteractionSecurityUtils"

OR

Another way is to use after update business rule with the same above condition and then manipulate the transcript and set it again

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@MohanapriyaC 

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