Script to assign Tasks based on requestor location

[Shawn Horley]

Greetings Folks

So I am building Service Catalog items. And one of the things I am needing to build is a request form that gets auto-assigned to the appropriate group based on the location that is entered in the form. That Location field currently auto-populates based on the Requestor's location, and can be edited manually. So far so good, (I created the location hierarchy, and set parents for each of our 100+ locations) Now I need to figure the script I have to add to get the form to auto-assign to the appropriate group for the location entered on the form. 

My Challenge (because what would I do without challenges?) is that I'm a Neophyte scripter... in fact I may be insulting neophytes with that statement I am so Nooby(Noobish?) when it comes to creating script.

The only part I am relatively sure of is that I will need to have: "caller.location.parent" somewhere in it.

Any suggestions you could offer will be much appreciated as always.

Cheers

[Mike Patel]

I would recommend to create new field on location like Support group and reference it to groups. Than on workflow you can say like task.assignment_group = current.variables.location.u_support_group;

If you can't do that than you can do below

if(current.variables.location.parent == "sysid of location"){

task.assignment_group = 'sysid of group')

}else{

task.assignment_group = 'sysid of default group')

}

[Shashikant Yada]

What we have done is, we have created one more field on the Location table "Assignment Group".

And written the below code in the  catalog task activity:

task.assignment_group = current.location.u_assignment_group;

Hope this will work for you

Thanks
Shashikant

Hit Helpful or Correct on the impact of response.

[Shawn Horley]

Thank you Mike and Shashikant!

i will try your suggestions. I really appreciate the help!