Script!!

[kusumgautam]

How to Automatically Close Resolved Incidents After 30 Days or older?

Thanks

[Dr Atul G- LNG · Accepted solution]

Hi @kusumgautam 

No need of any script, it is OOTB available. Set the incident property. OOTB its 7 days

you can change it if required. 

[Dr Atul G- LNG · Accepted solution]

Hi @kusumgautam 

No need of any script, it is OOTB available. Set the incident property. OOTB its 7 days

you can change it if required. 

[Ankur Bawiskar]

@kusumgautam 

As per screenshot shared by Atul, resolved incidents are OOB closed by 7 days

Simply update the property value to 30

If my response helped please mark it correct and close the thread so that it benefits future readers.

[maheshkhatal · Accepted solution]

@kusumgautam Go to sys_properties.LIST and set the property  glide.ui.autoclose.time set to desired value and there is no need of any script here.

See the screenshot given below

If my response helped you please mark this as helpful.

Thank you,

Mahesh.

[kusumgautam]

Thank you so much .