Scripted Availability Method in Appointment Booking Configuration
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-20-2025 01:52 PM
I have a fully functioning Appointment Booking Configuration set up. But we've had a change in requirements, so I need to switch to using the 'Scripted' Availability Method. As a user, when I display the schedule, the script doesn't even run (not even when all I have in the field is a log statement). In the logs, I found an error that leads to the AppointmentRESTHelper script include. It seems like it's not even getting to my script at all. I have not customized Walk-up Experience. Our Employee Center is customized, but I don't think that would make a difference here.
Has anyone ever experienced this? Do you have any suggestions for me?
This post explains why I need to use the Scripted Availability Method.
https://www.servicenow.com/community/developer-forum/walk-up-experience-configuration-question/m-p/3...
