Scripting for UI Policy - assignment group

[Mariem]

Hello community😃,

I am trying to create a script for UI policy that says "if the variable [subject] contains certain words like (help, emergency..) this should be assigned directly to the assignment group [x]". How could I script this?

Waiting for your comments

Thanks a lot

Mariem

[Rahul RJ]

Hi Mariem,

You can try below code 

Ui policy - When to apply -  variable name contains help or variable name contains emergency

Script : Execute if true

g_form.setValue('assignment_group','019ad92ec7230010393d265c95c260dd'); //sysid will be assignment group sysid 

Please mark my response as Correct / Helpful based on Impact.

[Mariem]

Hello RJ34,

thank you for taking the time to reply😃. This is good but how can I specify in the script which assignment group I want to use?

[Rahul RJ]

Hi Mariem,

You can create an array of the assignment group and depending on the short description you can set the assignment group value.

Thanks,

RJ

[Saurabh Gupta]

Hi,
For this you can write assignment rules.

Define assignment rules (servicenow.com)

Create an assignment rule (servicenow.com)