Scripting in a scope application for a record producer?

[Community Alums]

Hey Everyone,

I am pretty new with the scripting for a record producer. What I want to do is map a field from the variable to the field on the table. The field that I am trying to access is dot walked from another table. 

How can I map the variable to the dot walked field? 

current.incident.u_lab = producer.variablename; 

current.incident.contact_type = producer.variablename; 

When I do the sample code above I get an error message stating, "Error MessageAccess to api 'put(sys_user.u_lab_variable)' from scope 'x_g_cfd_elims' has been refused due to the api's cross-scope access policy" 

I have created a sys_user cross scope read operation privilege, but it still isn't working. 

What am I missing? Any help would be very helpful. 

[ARP3]

Hello,

From the error, the u_lab field seems to be a field in sys_user table but probably displayed in incident form. Can you check that. Your script is trying to update that field on insert. Is that a valid update you want to happen on sys_user record? I think you are trying to update the incident from the Record producer.

Thanks!

[Community Alums]

I have a table that extends from case (sn_customerservice_case), I am able to access the incident fields from that. The sys_user table doesn't have those fields, but the incident table does. 

I want to map the variables from the record producer to those fields on my table. My table is u_elims_cases. 

Do I need to do more dot walking to make it work? 

current.u_elims_cases.incident.u_lab = producer.variablename ? 

This is in a scoped app too.

[ARP3]

Hi,

Are you asking the incident number in your record producer along with the u_lab value?. Then it would be something like below:-

var gt = new GlideRecord("incident");
var inc = producer.incident_variable;
var lab= producer.input_of_u_lab_variable;
gt.addQuery('sys_id', inc);
gt.query();
if (gt.next())

{
gt.u_lab = lab;
gt.update();
}

[ARP3]

Hi,

Did that resolve your issue?

Please mark as resolved if it helped.

Thanks.