SCTASK not getting created

[shaa066]

SCTASK is not getting created if user is raising a request, when I test SCTASK got created. 
When I checked the flow context of the user's request it was showing error in the flow " The request flow operation was prohibited by security rules".

what is the issue here

[SP22]

Hello @shaa066,

Please find the below link and let me know whether it is helpful or not.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870023

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754165

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0861909

Thanks
SP

[Rajesh Chopade1]

hi @shaa066 

The error message "The request flow operation was prohibited by security rules" typically indicates that the user attempting to raise the request does not have the necessary permissions to create or manipulate the SCTASK (Service Catalog Task) associated with the request.

Ensure that the user has the appropriate roles to create SCTASKs. Typically, users should have roles such as catalog_user, service_catalog_admin or any other custom roles that allow task creation.

Check if there are any access controls defined for the sc_task table that might be preventing the user from creating SCTASKs.

[AndersBGS · Accepted solution]

Hi @shaa066,

Check the flow designer for how it's created. In the "run as" on the flow properties, I would guess that you have selected "user who initiates session". If you change this to "system user" it should work:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[shaa066]

Thank you. I have changed it to system user, I will test again