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Enable Automated KB Generation in ServiceNow with AI Capabilities

CV1
Tera Contributor

12 hours ago

Hello everyone,
Looking for help with the following 
Automated KB generation-
a. Towards the completion of any INC, there should be a KB article that gets created automatically with all the details from worknotes summarized by AI
b. Upon a new INC creation, the system should find the related KB article associated to the INC so it gives the agent some information about the INC

TIA

 

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Dr Atul G- LNG
Tera Patron

10 hours ago

servicenow.com/docs/r/zS6yb8e~gR8BPjeviYdV9g/bnlYB9_gozfwnXFfJzcPAQ

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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