Enable Automated KB Generation in ServiceNow with AI Capabilities

CV1 · 3 weeks ago

Hello everyone,
Looking for help with the following
Automated KB generation-
a. Towards the completion of any INC, there should be a KB article that gets created automatically with all the details from worknotes summarized by AI
b. Upon a new INC creation, the system should find the related KB article associated to the INC so it gives the agent some information about the INC

TIA

Dr Atul G- LNG · 3 weeks ago

servicenow.com/docs/r/zS6yb8e~gR8BPjeviYdV9g/bnlYB9_gozfwnXFfJzcPAQ

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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CV1 · 2 weeks ago

Hi @Dr Atul G- LNG ,

Thank you for the info. Without "Now Assist in Knowledge Management" plugin (as its licensed) is there any other lead to achieve this? we have Knowledge Capabilities in UI Builder installed on our instance.
TIA

Dr Atul G- LNG · 2 weeks ago

No mate, for auto generation we need Now Assist plugin.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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