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SCTASK Should assign to Assignment Group automatically based on the location of the user.

Chiranjeevi K
Tera Expert

‎08-17-2023 05:55 AM - edited ‎08-17-2023 05:57 AM

we have a requirement to assign the the SCTASK to the assignment group based on the location of user.
For example

  1. If user is from US - SCTASK should assign to US Desk Team.
  2. If user is from UK - SCTASK should assign to UK Desk Team.

We written the attached workflow script by using advance option and it is working for the 1st catalog task whereas the other SCTASK assignment group is coming up as "Empty", Please find the attached and do the needful.

ChiranjeeviK_0-1692276925155.png

 

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Karthiga S
Kilo Sage

‎08-17-2023 06:38 AM

Hi @Chiranjeevi K 

 

You can use Assignment Rules (sysrule_assignment) and create a record for each location to the associated assignment group. This is OOB approach and will be easy to manage in the future if you end up with plenty of groups

 

Condition will be catalog task --> Requested Item --> Requested for --> Location

KarthigaS_0-1692279433618.png

 

Please mark it Correct and Hit Like if you find this helpful!

 

Regards,

Karthiga