SCTASK to be read-only after RITM/SCTASK is closed/cancelled

[nameisnani]

Hi Team 

can any one please help me here , on this requirement .

SCTASK to be read-only after RITM/SCTASK is closed/cancelled .

SCTASK to be read-only after RITM/SCTASK is closed/cancelled. Only Admin can edit SCTASK .

How to achieve this requrimeent can any one please help me , 

Please provide steps & screenshots for better understanding .

Thanks ,

[Sid_Takali]

Hi @nameisnani Refer this https://www.servicenow.com/community/itsm-forum/make-fields-read-only-on-ritm-based-on-1-task-closur... 

[Sandeep Rajput]

@nameisnani You can easily achieve this by creating a write ACL on SCTASK table which checks if the RITM/SC Task is in Closed/Cancelled state and returns answer = false if the condition evaluates to true.

Also, please make sure to set Admin override checkbox on your ACL to checked. This will allow the admins to continue to edit the SC Task even if the state is Closed/Cancelled.

Hope this helps.

[nameisnani]

@Sandeep Rajput  

could u please provide me the ACL configuration steps . and screenshots for better understanding .

[Sandeep Rajput]

@nameisnani You can try the following. Make sure to use access analyser to check if any other write.* ACL is not allowing the write Access on the table.

Hope this helps.