Make fields read-only on RITM based on 1 task closure in sc_Task

[Priyanka145]

Hi All,

I need to make few fields read-only on RITM based on 1 sc_task closure. There are totally 5 tasks, but I want to make the fields read-only after 2nd task. Kindly suggest the way to proceed 

I only have short description name unique for all the sc_Tasks

[Voona Rohila]

Hi Priyanka

So you want to make fields readonly on RITM only after 1st CTASK is closed?

[Priyanka145]

Yes, correct

[Voona Rohila · Accepted solution]

You can write a display BR on RITM Table which queries sc_task table and store the value in scratchpad and use the same scratchpad in your client script.

1.Make sure your BR Trigger conditions apply for this catalog item.

code:

(function executeRule(current, previous /*null when async*/ ) {

    var grScTask = new GlideRecord('sc_task');
grScTask.addEncodedQuery("short_description=shortdescription_value^request_item="+current.sys_id"^state=3"); //modify short description value.
grScTask.query();
if(grScTask.next()) {
   g_scratchpad.task_completed= 'true'; 
else
  g_scratchpad.task_completed= 'false';



})(current, previous);

You can use g_scratchpad.task_completed value in your client script and make variables read-only/editable.

alert("scratcpad value"+g_scratchpad.task_completed value);//testing purpose.
if(g_scratchpad.task_completed value == 'true')
{
//do something
}
else
{
//do something
}

check below links for similar requirrements

https://community.servicenow.com/community?id=community_question&sys_id=ca0e12bbdb89701414d6fb243996...

[Priyanka145]

Hi Rohila,

(function executeRule(current, previous /*null when async*/) {

    // Add your code here
    var grScTask = new GlideRecord('sc_task');
grScTask.addEncodedQuery("short_description='Categorization task (project1 and project2)'^request_item='+current.sys_id'^state=3");
    gs.addErrorMessage("RITM is " +request_item); // this msg is not triggering displaying
grScTask.query();
if(grScTask.next()) {
   g_scratchpad.task_completed= 'true'; 
}
else{
  g_scratchpad.task_completed= 'false';
}
})(current, previous);

I written the Display BR on RITM table 

Could you please guide me if I missed anything here