Search bar not resulting in 1 attempt

[dwef]

When searching for a ticket by its ticket number in the ServiceNow search bar, it results only after 2 to 3 attemps.Why?

[HrishabhKumar]

Hi @dwef ,

Global Search takes time to load, are you waiting for that duration, try waiting for 40,,60 seconds atleast.

Thanks.

Hope it helps.

[dwef]

Hi @HrishabhKumar ,

Thanks much for your response. Actually, it's not about it is taking time to load, the problem is when I paste a incident or any ticket number it is not giving result of that ticket in 1st attempt, after 3-4 times of search only I am getting that ticket. But sometimes at 1st try I am getting.

Could you please help me with reason and solution to overcome this.

Thanks.

[Satishkumar B]

Hi @dwef 

Issue Could Be:

• Indexing and Caching: New or updated ticket records may not immediately appear in search results due to ongoing indexing or caching processes.
• Search Configuration: ServiceNow's search settings may prioritize or delay searches based on system load or recent activity.
• Network Latency: Performance issues or delays in network connectivity can affect how quickly search results are retrieved.
• Instance Load: Heavy load on the ServiceNow instance may lead to delays as the system manages multiple requests simultaneously.
• Browser or Client Issues: Local browser settings or cache issues could impact the speed at which search results are displayed.

To resolve this:

• Clear Cache: Clear your browser cache and cookies to ensure local settings are not affecting search performance.
• Monitor Instance Status: Check ServiceNow instance status for any ongoing maintenance or performance issues that could impact search functionality.
  
  
  

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