Hello friends!
I have an incident with a client. The portal's search box stopped working in its main instance, but works normally in
the development and testing/approval instances.
In its main instance, I'm basically searching for a catalog item, but it only returns articles (KB) related to the text entered in the search box.
In its development/test instance, it returns everything related to the text entered in the search box (including the catalog item).
I compared the widgets and they are exactly the same.
Could anyone give me direction to continue the investigation?
I live in Brazil, I work at a ServiceNow partner, I don't speak English, I'm using Google Translate to write this question.
Thank you guys!
