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Search for duplicate knowledge management

amakri
Tera Contributor

‎01-25-2024 05:51 AM

Hi! I am trying to understand how search for duplicate works. I create some articles for testing , when i select the button a new tab opens and appears some articles which based on the short description of the article i made before. Can you explain me exactly how it works? Is there any script in ServiceNow that affects the process of this action and can i edit that? 

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Dr Atul G- LNG
Tera Patron

‎01-26-2024 12:52 AM

Hi @amakri 

 

Have  a look on my response. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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