Search for duplicate knowledge management

[amakri]

Hi! I am trying to understand how search for duplicate works. I create some articles for testing , when i select the button a new tab opens and appears some articles which based on the short description of the article i made before. Can you explain me exactly how it works? Is there any script in ServiceNow that affects the process of this action and can i edit that? 

[Dr Atul G- LNG]

Hi @amakri 

Have  a look on my response.