Search functionality not working properly on Service Portal

[Kevin53]

Hello guys,

Search functionality not working properly, when user type "performance management" is not showing as the first result, the search engine is showing coincidences with the words "Performance" and also "management" and some records forward they show an article with the name "Performance Management" but we need user see the first result what they put in the box.

I was checking contextual search but I didn't have success on establish a condition.

Can someone help me on it. the search box is on the service portal showing only KB articles, the widget is "typehead search"

thank you guys!

[Nishu Saini]

Hi Kevin,

Can you confirm it's only happening for one keyword i.e." Performance"? Are you able to search any catalog items there? I mean have you configured the search for catalog items in your portal.

If the search is not configured for catalog items that need to be done.

If happening for specific keywords means something wrong happened during indexing for those cases that need to be fixed.

Please share more details so that I can help as per my best knowledge.

Thanks and Regards

Nishu

[Kevin53]

Hello @Nishu Saini ,

On this portal, the search sources is configured only with kb article because we only need user find articles and not catalog items.

and not only for "Performance Management", they happened also for example "Full Time Employee", they start searching by coincidences  in the description of the article, so we have many articles with that word in the description, but user wants to search an article name "Full time employee",.

that's the issue we have.

thanks!

[Nishu Saini]

I believe the "meta" field on articles can help in this case. Try adding meta fields and check once. Meta: Tags for optimizing search from external search engines. Separate each multiple entries by commas. You may need to configure the form to add this field. For more information, see Configuring the form layout. Regards Nishu

[Kevin53]

Hello @Nishu Saini ,

thanks for the help, actually we have "meta" field with information, but I just seen the coincidences is because in the whole kb articles we have, there are attachments with the word "Performance" and also "management" inside of the article, this is because of index of attachment I think, but already set value to false for "attachment_index" and "text_index_attachment_displayed"

but is not working, but at least I know the search try to find words inside of attachments.

I need to prevent search result showing from attachment as well.