Search functionality not working properly on Service Portal

[Kevin53]

Hello guys,

Search functionality not working properly, when user type "performance management" is not showing as the first result, the search engine is showing coincidences with the words "Performance" and also "management" and some records forward they show an article with the name "Performance Management" but we need user see the first result what they put in the box.

I was checking contextual search but I didn't have success on establish a condition.

Can someone help me on it. the search box is on the service portal showing only KB articles, the widget is "typehead search"

thank you guys!

[Nishu Saini · Accepted solution]

Ok got it, basically once we do any changes to indexes we need to regenegate indexes then only it could be applicable. Usually indexing time depends on data. It takes time for large data meanwhile searching operations will not work properly.

[Kevin53]

Hello @Nishu Saini ,

yes, that was the final fix, thank you very much for the help.