Search issue on the portal

[PoojaH316924829]

Hi All,

I have configured four catalog items with user criteria so that they are visible only to HR agents on the portal. These catalog items include a “Requested for” variable (of type Requested for).

However, due to the applied user criteria, HR agents are unable to select non-HR users in the “Requested for” field, as the selection appears to be restricted to users who meet the same criteria.

I would like to resolve this issue so that HR agents can select non-HR users in the “Requested for” variable, without changing its variable type.How to achieve this?

Thank you

[Ankur Bawiskar · Accepted solution]

@PoojaH316924829 

my thoughts

-> by default system checks whether the user in Requested for matches the same criteria and restricts

Workaround

-> change catalog item's Access type to "Delegated" on that catalog item record

Did you know? "Requested For"​ Variable Type and it's lesser known features! 

Available For affects Requested For variable on catalog item 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[PoojaH316924829]

Hi @Ankur Bawiskar ,

Thank you, this worked.