Search knowledge button on a catalog task

Jesus Nava
Tera Guru

Hello experts, please I need your help, in the SCTASK form the icon "Search knowledge" at the moment of attaching a KB article, it does it but in the Description field, not in the Additional comments field like in incidents, how can I fix it in a way that the KB article appears in the additional comments field just like in the incident form?

This is the SCTASK form:

find_real_file.png

This is the incident form:

find_real_file.png

 

Regards

1 ACCEPTED SOLUTION

Jesus Nava
Tera Guru

I figured it out, I added the field "Additional comments" to the form and it attached the KB to the Additional comments field.

find_real_file.png

hope this helps to anyone else,

Regards

View solution in original post

1 REPLY 1

Jesus Nava
Tera Guru

I figured it out, I added the field "Additional comments" to the form and it attached the KB to the Additional comments field.

find_real_file.png

hope this helps to anyone else,

Regards