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‎07-15-2022 09:07 AM
Hello experts, please I need your help, in the SCTASK form the icon "Search knowledge" at the moment of attaching a KB article, it does it but in the Description field, not in the Additional comments field like in incidents, how can I fix it in a way that the KB article appears in the additional comments field just like in the incident form?
This is the SCTASK form:
This is the incident form:
Regards
Solved! Go to Solution.
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‎07-15-2022 09:24 AM
I figured it out, I added the field "Additional comments" to the form and it attached the KB to the Additional comments field.
hope this helps to anyone else,
Regards
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‎07-15-2022 09:24 AM