Second Email Notification Trigger with an Attachment of the first Notification

Swathi KS
Tera Contributor

‎08-03-2025 09:55 AM

I have one requirement, i'm sending one Notification at the first stage. if we didn't get any response we are sending second Notification.

Know the requirement is I need to attach the First triggered Notification to second email. 

And all these notification trigger condition based on workflow state's not on Event.

Not sure if this is Possible. if their is any solution. 

Please help me on this.

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JackieZhang
Tera Contributor

‎08-03-2025 07:40 PM

Just suggestion, when you send out the notification, you can set ticket to awaiting info state.  If it got feedback, set it to open. Then you can use a schedule which running everyday to check if the ticket is in awaiting info state and last update is  on (Like = 5 days )  ,then it will send out the second email.  then you can use PDFGenerationAPI to covert the first email to pdf and add it to ticket. 

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